Customer Care

Return Policy

At ARAIN, we want you to love every piece you purchase. We offer a 30-day return window from the date of delivery.

Eligible Returns

Items must be unworn, unwashed, and in their original condition with all tags attached.
Returns must include original packaging.

How to Return

Log into your account and submit a return request
Print the prepaid return shipping label
Ship the package back within 30 days

Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return.
Shipping fees are non-refundable.
Sale and final sale items are not eligible for return.

Exchanges

We currently only offer refunds. If you need a different size or color, please return the item and place a new order.

Defective or Wrong Item

If you received a defective or wrong item, please contact us immediately at support@madebyarain.com with photos and order number. We will resolve it quickly.

Lost or Stolen Returns

We are not responsible for lost, stolen, or undelivered return packages.

Need Help?

If you have any questions about your return, reach out to our customer care team and we'll take care of you.