Customer Care

Returns & Exchanges

At ARAIN, we offer a 14-day return window from delivery. All returns are issued as store credit only. We do not offer refunds to the original payment method, except in cases of defective or wrong items.

Return Guidelines

  • Items must be unworn, unwashed, with all tags attached and in original packaging.
  • Final sale items, sale items, and intimates are non-returnable.
  • All approved returns are issued as store credit only — no refunds to the original payment method.

How to Return

  1. Log into your account and submit a return request
  2. Print the prepaid return shipping label
  3. Ship the package back within 14 days of delivery
  4. Once received and inspected, your store credit will be issued within 5–7 business days

Exchanges

Exchanges are available exclusively for our All Access / VIP Rewards members. Not a member yet? Join the list to unlock exchanges, early access, and member-only perks.

Defective or Wrong Item

If you received a defective or wrong item, please contact us at support@madebyarain.com with photos and your order number within 72 hours of delivery. These are the only cases eligible for a refund to the original payment method.

Lost or Stolen Returns

We are not responsible for lost, stolen, or undelivered return packages.

Need Help?

If you have any questions about your return, reach out to our customer care team and we'll take care of you.

Contact Us