Returns

You have 30 days from the day your order is delivered to start a return or exchange. Pieces must be unworn, unwashed, with tags attached and in original condition.

If the size is not right, the first size exchange on an order ships on us. We send you a prepaid return label, and the new size goes out once your piece is on its way back. Any further exchange on the same order is treated as a change-of-mind return below.

If the piece is not for you, we offer an exchange or store credit. Store credit never expires and can be used across the full collection. Return shipping for change-of-mind returns is covered by you.

If something arrives faulty, damaged, or not what you ordered, email us within 30 days with a photo and your order number. We refund you in full, including shipping, to your original payment method. If you would rather have a replacement or the correct piece, we send it and cover shipping both ways.

Pre-order pieces can be cancelled at any time before they ship for a full refund to your original payment method, at madebyarain.com/cancel. If a ship date slips, we email you a revised date and you may cancel for a full refund. Once your pre-order has shipped, the terms above apply.

Write to us at support@madebyarain.com or through our contact page with your order number and what you would like to do. We reply within two business days and send you the next steps.

ARAIN is operated by ARAIN LLC, Michigan, USA.

Worn, washed, or altered pieces cannot be returned. Exchanges and store credit are issued once we receive and check your return. Refunds to your card can take a few business days to appear after we process them. Your statutory rights are not affected by this policy.